Lundy Law is seeking a highly motivated, customer-oriented Legal Intake Specialist to join our Personal Injury Practice.
The primary responsibility of this position will be to help manage our legal intakes, however, the ideal candidate will be
interested in multi-tasking and taking on additional responsibilities as the firm continues to grow.
We are looking for highly-committed, responsible individuals who are ready to take on a growing and changing role!
Candidate must be able to work independently and as part of a team in a fast paced environment,
be able to work with minimal guidance, and prioritize multiple concurrent tasks.
The Legal Intake Specialist will be the first point of contact for our clients, so this individual is tasked with making a wonderful first impression, discussing
services with clients and determining whether the caller meets our case criteria. Exceptional customer service skills are a must.
It is of the utmost importance that the Legal Intake Specialist exhibits patience, respect and understanding while dealing with all of our clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials of these functions.
Managing a high volume intake system
Responding to all intakes in a timely manner
Properly documenting all events and communications
Conducting lead screenings
Working with the other Legal Intake Specialists to accomplish special projects
Proactively looking for ways to improve and strengthen the Intake system
Working closely with management to implement improvements and increase the productivity of the Intake Team
A high proficiency in Microsoft Suite, including Word, Excel and Outlook
(do not apply for this position if you have not proven your ability to independently use these programs in an office setting)
Excellent phone etiquette
Superior communication skills that relay empathy and compassion towards potential clients while maintaining professionalism
Experience in high-volume customer service
Ability to prioritize and schedule their day effectively with minimal supervision
Strong time management and multitasking skills
High attention to detail
Superior organizational skills
High School Diploma
Managerial experience in a legal and/or call center setting is preferred
Experience with lead and/or case management software programs, preferred
Negotiable, based on education & experience. Please send salary requirements.
We provide a comprehensive compensation package which includes health insurance, 401(k), paid vacation/personal and sick time.
We are an Equal Employment Opportunity Employer that values diversity in our workplace.
Paid time off
Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
All employees working in office are vaccinated
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